Customer agrees to cooperate and to provide CW Customs LLC with the time and resources needed to properly complete the specific item(s) ordered.
CW Customs LLC has the experience and ability to build everything specified in the order and will do it all in a professional and timely matter.
Please note, build times are not guaranteed, these are estimated times to complete the order depending on current workload. CW Customs LLC does our best to stick to timelines to the best of our ability.
Right to Authorship Credit
Both Parties agree that when asked, the customer must properly identify CW Customs LLC as the creator of the deliverables. Client does not have a proactive duty to display CW Customs LLC’s name together with the product, but Customer may not seek to mislead others that the deliverables were created by anyone other than CW Customs LLC
Customer hereby agrees CW Customs LLC may use the work product as part of CW Customs LLC portfolio and website, galleries and other media solely for the purpose of showcasing CW Customs LLC’s work, but not for any other purpose.
Anti Defamation Clause
The customer agrees that they will not make any defamatory or disparaging comments or remarks, in writing, orally or electronically, about any and all current, former, future, or current, products, services, officers, directors, or builders of CW Customs LLC. CW Customs LLC will not make, and shall instruct its senior executive officers and directors not to make, any defamatory or disparaging comments or remarks in writing, orally or electronically, about a customer.
Warranty & Refunds
CW Customs LLC warrants that the order will be completed in a professional and workmanlike manner and that none of this agreement is or will be inconsistent with any obligation CW Customs LLC may have to others.
Except as set forth herein, all deliverables are delivered on an “as-is” basis.
All of our custom built lights receive the same warranty, a 90 days standard warranty for paint and sealant. If within 90 days of delivery, your custom lighting gets excessive moisture, or has any paint defects (fading, cracking) we will fix the issue, free of charge. Unfortunately moisture can be common with custom lights. Every set of custom lights comes with moisture packs and breathers. Customer will be responsible for shipping costs after the 90 day period is up. CW Customs LLC will reseal lights free of charge.
After 90 days, the customer will pay full labor charges to fix any paint or sealant related issues.
When it comes to any custom lighting product, once the item has been opened up, such as headlights, tail lights, etc. the housing itself has no warranty. Once any lights are opened by CW Customs LLC, the warranty is void from the manufacturer.
All parts used in custom lighting builds come with a warranty from the manufacturer.
If a part fails within the first 30 days, we will fix the problem free of cost.
If a part fails within a 30-90 day period from the delivery date, the customer will be responsible for paying shipping back to CW Customs LLC. A 20% labor cost will be applied. CW Customs LLC will cover shipping back to the customer.
If a part fails within a 90-180 day period from the delivery date, the customer will be responsible for paying shipping back to CW Customs LLC. A 50% labor cost will be applied. CW Customs LLC will cover shipping back to the customer.
If a part fails after 180 days from the delivery date, the customer will be responsible for paying shipping both ways to CW Customs LLC, and 100% of the labor costs will be applied.
The customer will not be charged for the cost of parts if it complies with the parts warranty provided by the manufacturer.
In the event CW Customs LLC accepts split payments for custom orders, you, the customer, agree to pay the full amount before any item ships. Once the item has been completed and the final payment request has been made, the customer has 14 days to pay the final balance. If the balance has not been paid within the 14 days, there will be a 10% storage fee of the total cost of the product added to the final price. If the customer has not paid the final balance after 30 days, the customer surrenders the right to the product with no refund.
CW Customs LLC does not provide refunds under any circumstances. These custom lights are built for you and your specific needs, so no refund will be provided under any circumstances.
CW Customs LLC strongly recommends professional installation. Any damage done to custom lighting due to user error or improper installation, is not covered by CW Customs LLC under any circumstances, no exceptions.
If you, the customer, fails to install the custom lighting incorrectly, be honest, and we will work something out with you, CW Customs LLC strives to take care of each and every customer as best as possible.
Damage from Shipping
All shipments come with insurance on packages. If a package arrives and the product has been damaged, the customer must be compliant with the insurance claim. CW Customs LLC will help with any paperwork involved with the insurance claim but it is the customers responsibility to file the insurance claim.
Failure to comply with the insurance claim does not justify a refund, especially with any custom item. If the product is received damaged, the customer has 7 days from the date the tracking shows delivered to report the damage to CW Customs LLC. The customer has 15 days to file a claim and correspond any proof and information that will be for documentation.
If a customer is shipping an item back for warranty, insurance is highly recommended. If the item(s) gets damaged on the shipment back due to poor packaging, CW Customs LLC will not responsible to replace any damaged items. If the product is packaged properly, and still gets damaged, the customer will be responsible for performing the insurance claim, and CW Customs LLC will assist in any way possible.
If a package is lost in transit, CW Customs LLC will perform the proper insurance claim. If it is a two package or more type of shipment, and one of the packages is lost, CW Customs LLC will perform the proper insurance claim and replace the product that was lost. If a package is lost, it does not justify any refund from CW Customs LLC, especially for custom items. Once the package leaves our facility, it is the responsibility of the shipping company. Therefore, the package misplacement is at the fault of the shipping company, which CW Customs LLC has no control over in any way, shape, or form.
In the event you (the customer) attempt a forced refund by filing a dispute with your card company or through Affirm, CW Customs LLC reserves the right to dispute the claim. You, the customer, also agree that during the wait time, and after product has been delivered to not file a dispute with your credit card company or Affirm. If this occurs, you, the customer, surrender your rights to the product and payment for the product.
Any and all legal matters will be handled in Elizabeth City, North Carolina.
Any refund request must be approved by CW Customs LLC and once approved, the refund will will be subject to a 15% restocking fee.