Warranty & Refunds
CW Customs LLC warrants that the order will be completed in a professional and workmanlike manner and that none of this agreement is or will be inconsistent with any obligation CW Customs LLC may have to others.
Except as set forth herein, all deliverables are delivered on an “as-is” basis.
All of our custom built lights receive the same warranty, a 90 days standard warranty for paint and sealant. If within 90 days of delivery, your custom lighting gets excessive moisture, or has any paint defects (fading, cracking) we will fix the issue, free of charge. Unfortunately moisture can be common with custom lights. Every set of custom lights comes with moisture packs and breathers. Customer will be responsible for shipping costs after the 90 day period is up. CW Customs LLC will reseal lights free of charge.
After 90 days, the customer will pay full labor charges to fix any paint or sealant related issues.
When it comes to any custom lighting product, once the item has been opened up, such as headlights, tail lights, etc. the housing itself has no warranty. Once any lights are opened by CW Customs LLC, the warranty is void from the manufacturer.
All parts used in custom lighting builds come with a warranty from the manufacturer.
If a part fails within the first 30 days, we will fix the problem free of cost.
If a part fails within a 30-90 day period from the delivery date, the customer will be responsible for paying shipping back to CW Customs LLC. A 20% labor cost will be applied. CW Customs LLC will cover shipping back to the customer.
If a part fails within a 90-180 day period from the delivery date, the customer will be responsible for paying shipping back to CW Customs LLC. A 50% labor cost will be applied. CW Customs LLC will cover shipping back to the customer.
If a part fails after 180 days from the delivery date, the customer will be responsible for paying shipping both ways to CW Customs LLC, and 100% of the labor costs will be applied.
The customer will not be charged for the cost of parts if it complies with the parts warranty provided by the manufacturer.
CW Customs LLC does not provide refunds under any circumstances. These custom lights are built for you and your specific needs, so no refund will be provided under any circumstances.
CW Customs LLC strongly recommends professional installation. Any damage done to custom lighting due to user error or improper installation, is not covered by CW Customs LLC under any circumstances, no exceptions.
If you, the customer, fails to install the custom lighting incorrectly, be honest, and we will work something out with you, CW Customs LLC strives to take care of each and every customer as best as possible.
Damage from Shipping
All shipments come with insurance on packages. If a package arrives and the product has been damaged, the customer must be compliant with the insurance claim. CW Customs LLC will take care of all paperwork involved with the insurance claim but will still need additional information from you, the customer.
Failure to comply with the insurance claim does not justify a refund, especially with any custom item. If the product is received damaged, the customer has 7 days from the date the tracking shows delivered to report the damage to CW Customs LLC. The customer has 15 days to file a claim and correspond any proof and information that will be for documentation.
If a customer is shipping an item back for warranty, insurance is highly recommended. If the item(s) gets damaged on the shipment back due to poor packaging, CW Customs LLC will not responsible to replace any damaged items. If the product is packaged properly, and still gets damaged, the customer will be responsible for performing the insurance claim, and CW Customs LLC will assist in any way possible.
If a package is lost in transit, CW Customs LLC will perform the proper insurance claim. If it is a two package or more type of shipment, and one of the packages is lost, CW Customs LLC will perform the proper insurance claim and replace the product that was lost. If a package is lost, it does not justify any refund from CW Customs LLC, especially for custom items. Once the package leaves our facility, it is the responsibility of the shipping company. Therefore, the package misplacement is at the fault of the shipping company, which CW Customs LLC has no control over in any way, shape, or form.
Any non custom made product, will have a 15% restocking fee.